Welcome to the UoN ICT Services Wiki

This site provides information about the University of Nairobi ICT Services.

ICT Titbits on How to Get Help Quickly

FAQ link on ICT Website
Have you checked the Frequently Asked Questions page HERE? FAQ

Online Helpdesks
ICT has created online Helpdesks for every College/Campus where you can send your ICT related inquiries. You need not walk physically to the ICT Office in your campus.
Support Emails.

User Support Office
Operational hours are Monday – Friday 8:00a.m. to 5:00 p.m. Your campus ICT office is enabled to resolve your college issues locally. Therefore, you do not need to go to the main campus ICT office (unless you are based at the main campus) as they might not have the necessary information for your college to help you on time.

Telkom Bundles Issues/Inquiries
To apply for Telkom bundles, see link HERE.
For any issues/inquiries related to your Telkom bundles line, there is a dedicated Office that handles this. Send your inquiries to customercare[at]uonbi.ac.ke or call 0204910000

Academic-related inquiries
For your academic-related inquiries e.g. course registration, student portal login issues etc, there exists Faculty/School online helpdesks. Your Faculty/School Administrators will attend to any issues sent to the Faculty/School Helpdesk email.


To create your @uonbi students email, please log into your SMIS portal, go to “Portal Home” then click on “My Profile”.
See this "How To" video for more information on how to create your @uonbi email account.

Click this link to access your email account

Access your UoN staff email

Remember to update your email account recovery options once you log into your email account

Email - How to login to Google Suite

    • If you have an existing gmail account, click on “Add New Account”
  1. Enter your username as username@uonbi.ac.ke
  2. Enter password.
  3. For FIRST TIME users, you will be requested to change your password to a preferred password. Google policy on password will be enforced at this stage and must meet the strength requirements
  4. Click on “Accept” to continue with log in
  5. Provide a recovery phone number and recovery email.
    • This will help you reset your password in case you forget.
    • The phone number will also help set-up 2 -step authentication which adds an extra layer of security for your email account.
  6. NOTE: After login, check the different folders/labels under the inbox, including the “Spam” folder.
    • Contact your college ICT support office for help

Student Email Password Guide

This is a guide on your University of Nairobi student email address.

Click here for more info

IMAP - Setting up Email on your phone

To set-up email access on your mobile phone via the various email apps, you will need to configure IMAP settings. IMAPs settings

Email Etiquette Guide

This is a guide on proper use of University email for communication

Click here for more info

Active Directory (AD)

UoN uses Microsoft Active Directory (AD) for user identification and authentication services. This means you will need an AD account to log into UoN wifi, eclass, VPN and other services.

To access your AD account please follow the below links.

Active Directory Staff http://adportal.uonbi.ac.ke/
Active Directory Students http://adstudents.uonbi.ac.ke/

For first time users you can reset your AD account password. Click here for a step by step instructions

Forgot AD account password. Click here for a step by step instructions

See this "How To" video for more information on how to activate your AD account for first time users.

Captive Portal

A captive portal is a web page (log-in page) which is displayed to newly connected users before they are granted broader access network resources.

Click here for more info

VPN Access to UoN library e-resources

You can access restricted journals (only accessible within UoN network) using the UoN VPN link while outside the UoN network. Links to the journals are found on the UoN library website: UoN Library

VPN link:VPN Link

See this "How To" video for more information.

To access your Active Directory (AD) Account, see below links.

Active Directory Staff http://adportal.uonbi.ac.ke/
Active Directory Students http://adstudents.uonbi.ac.ke/

Safety and Security Guidelines in Utilization of Google Docs and Google Classroom

Gmail, Google Calendar, and Google Docs have now become staples for getting organized and getting work done. These collaboration-friendly tools have revolutionized the way we communicate, work together, and store information online.
For lecturers and students, the education-friendly platform, Google Classroom brings the benefits of paperless sharing and digital collaboration to classrooms.
Google Docs often means storing sensitive corporate information, intellectual property, client data and other important files. If the security of Google Drive or Docs were to be compromised in any way, it could result in serious damage to the University.

Click here for more info

Web Video Conference Tools

There are various tools useful in online learning or holding meetings and discussions. These include:

Survey Tools

How To Videos

Dealing with spoof email

Network Storage Space for File Storage and Sharing

The University of Nairobi ICT Center provides network file storage for the convenience and productivity of UoN staff.
How to access the network storage and share files » click here and follow the instructions


To install ESET Antivirus on your machine, click here and follow the instructions.
Frequently Asked Questions

ICT Support Services


Terms and conditions of use (ICT Policy)

[[ By using the UoN network, y

uon_ict_networks_and_communication.txt · Last modified: 2021/09/29 07:41 by Joram
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