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frequently_asked_questions [2013/12/02 15:53] (current)
kimemia created
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 +====== TROUBLE SHOOTING KASPERSKY ON WINDOWS VISTA (STARTER). ======
  
 +**Problem:**
 +Disabled KES10 on windows vista.
 +
 +**Solution**
 +Uninstalling completely KES and re-installing it will correct the anomaly.
 +
 +An error may sometimes occur when attempting to uninstall Kaspersky Anti-Virus via Start > Control Panel > Add/Remove Programs. 
 +
 +As a result, the application will not be uninstalled or will be uninstalled partially. 
 +For example this error on Windows Vista starter: “Your computer already has another localization of a Kaspersky Lab Application installed. Please uninstall it before installing Kaspersky Endpoint Security 10 for Windows”. 
 +
 +Uninstalling it with the old version of the removal utility will not work.
 +In these cases, you can use the latest version kavremvr.exe utility as a solution.
 +
 +The latest version 1.0.555 of the utility supports removal of Kaspersky Endpoint Security 8 for Windows Critical Fix 2, Kaspersky Endpoint Security 10 for Windows and Network agent 10.
 +
 +To use the removal utility:
 +  - [[http://support.kaspersky.com/3057|Download the kavremvr_1.0.555.zip archive containing the utility here;]]
 +  - Extract its contents and run the kavremvr.exe file. The utility will automatically identify the application installed on your computer; 
 +  - Type the displayed code into the field below the picture; 
 +  - Click the Remove button; 
 +  - Wait for a dialog box to appear, informing you about a successful application uninstallation; 
 +  - Attention! The utility removes even password-protected applications. 
 +  - Click OK and restart the computer.
 +
 +You can now re-install KES10 and it should work.
frequently_asked_questions.txt · Last modified: 2013/12/02 15:53 by kimemia
 
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