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basic_printer_troubleshooting_steps [2015/10/22 06:23]
kimemia created
basic_printer_troubleshooting_steps [2015/10/22 06:25] (current)
kimemia
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 **General troubleshooting steps** **General troubleshooting steps**
   -Before doing anything verify the warranty status   -Before doing anything verify the warranty status
-Reboot your computer. This generally solves most printing problems.  +  -Reboot your computer. This generally solves most printing problems.  
-Confirm the default printer: Click on Start -> Devices and Printers, right-click the printer, and then select (left-click) Set as Default Printer.  +  -Confirm the default printer: Click on Start -> Devices and Printers, right-click the printer, and then select (left-click) Set as Default Printer.  
-Check and make sure all connections going to and coming from the printer are firmly in place.  +  -Check and make sure all connections going to and coming from the printer are firmly in place.  
-Check that the printer is on-line:  +  -Check that the printer is on-line:  
-Print a test page. If that prints and the application you are using doesn't, re install the application. +  -Print a test page. If that prints and the application you are using doesn't, re install the application. 
-Turn off the printer for 10 seconds and turn it back on. Make a note of any error messages or flashing lights when the printer is turned back on.  +  -Turn off the printer for 10 seconds and turn it back on. Make a note of any error messages or flashing lights when the printer is turned back on.  
-If the printer is connected directly to another computer, try rebooting that computer. +  -If the printer is connected directly to another computer, try rebooting that computer. 
  
basic_printer_troubleshooting_steps.txt · Last modified: 2015/10/22 06:25 by kimemia
 
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