Welcome to the UoN ICT Network and Communication Services Wiki

This site provides information about the University of Nairobi Communication and Network Services.

1. Go to https://mail.google.com
   • If you have an existing gmail account, click on “Add New Account”
2. Enter your username as username@uonbi.ac.ke
3. Enter initial password as: Surname+payrollnumber e.g. Kipruto+202020, with the first letter of your Surname in capital
   • If your surname does not work, try your Middlename
4. After Login, you will be requested to change your password to a preferred password. Google policy on password will be enforced at this stage and must meet the strength requirements
5. Click on “Accept” to continue with log in
6. Provide a recovery phone number and recovery email.
   • This will help you reset your password in case you forget.
   • The phone number will also help set-up 2 -step authentication which adds an extra layer of security for your email account.
7. All your current mails will be migrated to the new platform
8. NOTE: After login, check the different folders/labels under the inbox, including the “Spam” folder.
   • Contact your college ICT support office for help
   • To access old emails system, go to: http://mailold.uonbi.ac.ke

A captive portal is a web page (log-in page) which is displayed to newly connected users before they are granted broader access network resources.

Click here for more info

1. UoN email account >> Click to create
   
2. A network access account.
   
3. A personal device with a wireless connectivity compatible with the 802.11a/b/g wireless network standards.
   
4. The following operating systems are supported: Windows XP, Vista, 7 and Ubuntu Linux, Apple IOS.

Create Network Access Account | Reset Network Access Account Password

Create a Network Access Account. | Reset Network Access Account Password.

1. Download Setup file (chemichemiSetup.rar) OR
2. Step by step instruction
   1. Chemichemi | Chemiweb
3. Configure your browser to use proxy

>> Ipad/Iphone | >> Android

Active Directory Staff >> Active_directory_staff
Active Directory Students >> Active_directory_students

You can access restricted journals (only accessible within UoN network) using the UoN VPN link while outside the UoN network. Links to the journals are found on the UoN library website: UoN Library

VPN link:VPN Link

However, you need to create a Network Access Account. Click here and follow the instructions to create one.

Also, read general instructions on this page: Create Network Access account.

Access or Create UoN student email. Also explore the email directory. More... Access your UoN staff email. More... New IMAPs and POP3s Settings Mail Sorting

Spoof emails can be a major problem for unsuspecting internet users. Claiming to be sent by well-known companies More...

The University of Nairobi ICT Center provides network file storage for the convenience and productivity of UoN staff.
How to access the network storage and share files » click here and follow the instructions

To install Kaspersky Endpoint Security on your machine, click here and follow the instructions.
Frequently Asked Questions

Access to Computer

Access to E-mail

Access to internet

Basic Troubleshooting

• Basic computer troubleshooting steps
• Basic network troubleshooting steps
• Basic printer troubleshooting steps
• Basic projector troubleshooting steps
• Basic VOIP troubleshooting steps

For ICT technical support, please visit the following ICT offices for assistance

Answers to frequently asked questions. More...

By using the UoN network, you have agreed with the following ...